Cancellation & Refund Policy

✓ When You Are Eligible for a Full (100%) Refund

We provide a full 100% refund without hesitation under the following technical conditions:

• Duplicate Payment / Double Charge: If your bank account or UPI was debited multiple times for the same order due to a gateway timeout or network error.
• Payment Debited but Spot Failed: If money was deducted from your account, but the spot was simultaneously taken by another student or could not be allotted due to a server error.
• Technical Upload Failure: If our system fails to accept your photograph due to an unresolved server defect and our team is unable to resolve it within 48 hours of reporting.

✕ Non-Refundable Situations

• Change of Mind: Once your spot has been claimed, confirmed, and your photo has been published in the book, fees cannot be refunded as the digital frame has already been reserved and rendered.
• Content Guideline Violations: If an uploaded photo is removed or an account is banned for violating community rules (such as uploading banned NSFW content, harassment, or someone else's photo without consent), no refund will be issued.
• Claimed Gift Vouchers: Once a gift voucher link is claimed and accepted by the recipient, the transaction is final.

4. How to Request a Refund & Processing Timeline

If you experienced a failed transaction, duplicate deduction, or technical glitch:

1. Email our support team at team@digitalmemorybook.online with your Order ID (e.g. pmb_ord_...), payment receipt/screenshot, and registered email address.
2. Our team will verify the transaction with Razorpay Payments within 24 hours.
3. Once verified, the refund is initiated directly to your original payment method (Bank Account / UPI / Card).
4. The refunded amount will reflect in your source account within 5 to 7 business days as per standard banking and RBI processing timelines.